All mugs are dishwasher and microwave safe unless stated. Some mugs use lusters and decals in which hand washing is recommended. If you have any questions please contact me through email - [email protected]
Packaging:
- All ceramics are carefully wrapped in honeycomb cushioning and securely packed in double-wall boxes to prevent damage during transit.
Shipping Methods:
- Shipping is UPS Ground. Tracking information will be provided once your order has shipped. Once shipped you will recieve an email with tracking information.
International Shipping:
- I DO NOT ship internationally unless you are active duty military. In this case please reach out via email or instagram. God bless our motherfuckin troops.
Damaged Items:
- If your ceramics arrive damaged, please contact us within 48 hours of receipt with photos of the damage and the packaging. I will arrange for a replacement or refund.
Non-Deliverable Packages:
- If a package is returned to due to an incorrect address provided by the customer or because it was unclaimed, I will contact you to arrange reshipment. Additional shipping charges will apply.
- I post photos, videos and updates on mug statuses via instagram. If you would like any specific details regarding your order feel free to email or message me. @clandestineceramics - [email protected]
Custom Mugs
- If you are looking for a custom mug for your bar/event/ball please email me. Be advised MOQ is 50. I will work with you but if you are looking for 10 mugs I am not your guy.